Privacy Policy
Last updated: 11 July 2025
How We Handle Your Data at Cybergate Malaysia?
This Privacy Policy outlines how Cybergate Malaysia (“we”, “our”, “us”) collects, uses, discloses, and protects your personal data in accordance with the Malaysian Personal Data Protection Act (PDPA 2010) and international best practices including the GDPR.
By using our website or services, you consent to the terms of this Privacy Policy.
What Personal Data We Collect
We may collect the following information when you visit our website, request a quote, sign up for services, or contact us:
- Full name, email address, phone number
- Company name and billing address
- Domain & server login credentials (for IT support)
- Payment-related details (for invoicing only)
- Device info and IP address (for security or analytics)
- Social media profile info (if interacting with ads or campaigns)
How We Use Your Data
We use your data to:
- Provide, manage, and maintain our services
- Process invoices and payments
- Set up and manage your IT/email/web/ERP systems
- Contact you regarding support, billing, or service updates
- Improve user experience on our website
- Send you service-related updates, tips, or promotions (opt-out anytime)
How Your Data Is Stored & Protected
- Your data is stored on secure servers with limited access
- Sensitive data (like passwords) are stored encrypted
- We follow ISO27001-level practices for access control, backups, and device security
- We do not store credit card data
Third Parties We May Share Data With
We may share data only with the following, and only when necessary:
- Cloud software vendors (e.g. Microsoft, Google, Zoho)
- Web hosting/domain providers (e.g. Exabytes, GoDaddy)
- Digital advertising platforms (e.g. Google Ads, Meta Ads)
- Payment gateways or invoicing systems (e.g. Stripe, PayPal, Billplz)
✅ We do not sell or rent your personal data to anyone.
Cookies & Tracking
We use cookies, Google Analytics, and Facebook Pixel to:
- Understand how users use our website
- Improve site performance and security
- Show retargeted ads on social media or Google
You can clear cookies or block them in your browser settings anytime.
Your Rights
Under Malaysian PDPA and GDPR (if you are located in EU/UK), you have the right to:
- Request access to your data
- Correct inaccurate data
- Request deletion of data (unless required for billing/compliance)
- Withdraw consent to data use
- Request to stop receiving marketing messages
To make any requests, email us at: support@cybergate.com.my
Changes to This Policy
We may update this Privacy Policy from time to time. All updates will be posted on this page with the updated date. Continued use of our services means you accept the changes.
Contact Us
If you have questions or concerns about your personal data, contact us:
Email: support@cybergate.com.my
WhatsApp: +6018-465 0219
Website: www.cybergate.com.my